FAQ


FAQ shawlinshop

Do you have a physical retail shop?

No! We sell only online.

 

Do you ship Worldwide?

Yes, we ship Worldwide and we love our international customers!

 

Is there a minimum order?

There is no minimum order but it would be more economical for you if you order multiple items of the same category.

 

What are your delivery charges?

The weight of your parcel determines the delivery charges and your delivery address. Our system will automatically calculate the delivery charge depending upon your location and variables of the products.

 

How can I pay for my order Online?

We tried to make payment as easy as possible for your convenience. There are various options like PayPal Express Checkout, Skrill, BitPay, BitCoin. We also accept payment by Visa, Mastercard.

We have verified Business account and it is safest to use PayPal for your orders.

 

Is my payment information stored?

No! We never save your payment information. We offer SSL Encrypted Checkout for your safety.

 

Is my information secure in your website?

Yes, your information is 100% secure and we never sell your information to any third party. All information you provide will be used solely for processing your order and communicating with you. We might also send you monthly offers and discounts via email if you have subscribed.

 

How long will it take to receive my order?

It takes 2/3 weeks depending on the delivery method chosen.

 

Can my order be tracked once it has been shipped?

We provide you with a tracking number for your parcel. We really want to ensure that you receive your product on time and in good condition.

 

What if something is out of stock?

It rarely happens that our products are out of stock. In account of this, you will receive a replacement or refund for that item within 2 business days.

 

What is your returns & refunds policy?

We accept returns only if any product purchased from our shop are returned unopened and unused within 7 days of purchase. Return address will be stated on parcel. Please be patient for refund to process.

 

Where are the products manufactured?

The products are mostly manufactured in USA, Sweden and China.

 

Are all the products vegetarian friendly?

Yes, all the products we sell are vegetarian friendly and we do not test on animals. We also do not use chemicals that might cause harm when you use them.

 

Do you sell your products wholesale?

No, we do not. We have very unique stock and every order is made to order. We are solely a retail business.

 

What technology do you use to manufacture goods?

Please visit our About Us page to know full details of our work process.